Temenos has announced that Metro Bank, the UK’s latest high street bank, will implement ARC Mobile, Temenos’ mobile banking solution. This forms a vital part of the bank’s broader customer channel strategy in support of its customer service proposition.
Aisling Kane, COO, Metro Bank, said: ‘ARC Mobile will give us a flexible, secure mobile solution so we can extend our services and put Metro Bank securely and conveniently in the pocket of each and every customer. It will allow us to build on our market differentiation through exemplary simple self-service and exciting new areas including payments. Temenos’ support of the latest range of Smartphone handsets was a key factor in our decision to select ARC Mobile; we need a solution that will evolve with the mobile phone market in order to fully utilise this channel and deliver best in class services for our customers today, tomorrow and in the future.’