NatWest has launched a free mobile banking app for the iPhone. The app allows customers to check their account balances, recent transactions and manage their money on the move.
Recent research showed that consumers are interested in more sophisticated mobile banking facilities, with a quarter being interested in money transfers between bank accounts, a further quarter being interested in receiving fraud alerts and 24% say they would like to pay in cheques without visiting a branch.
NatWest is also launching a new, free ‘Quick Statement Text on Demand’ service. Customers can already receive weekly balance and threshold text alerts but can now request free updates through the service. This means that customers who are registered for standard text alerts (also free of charge) can text the word ‘mini’ to 82628 from their mobile phone, to receive an up to date mini-statement sent directly back to their phone.
Tim France-Massey, head of NatWest’s mobile team, comments: ‘In the current climate, NatWest is more committed than ever to delivering innovative solutions to help customers connect with their finances. Mobile phones are becoming an increasingly popular means of money management, and the iPhone provides us with a really cutting edge technology platform to support our customers’ needs.’
‘NatWest research shows that customers are becoming increasingly aware of their account balance and the way in which they control this. Our aim is to offer customers choice and flexibility in terms of how and when they bank with us, and make it easy for them to manage their money wherever they are.’