UK and Ireland energy retailer Scottish and Southern Energy, together with mobile payments specialists Telrock, have launched technology to revolutionise the way millions of customers manage their energy and telecoms accounts.
The software being the first of its kind in the UK energy market, enables Scottish and Southern Energy (SSE) customers to confirm their energy bill is accurate and make payments directly via their mobile phone as a simple alternative to call-centres, post or internet.
SSE’s Smartphone and iPad customers download and register the app from the iTunes store. In order to make payments, customers simply respond to the payment request directly in the app making payment as quick and simple as the touch of a button. For non-Smartphone customers, 2-way text messaging is used as the secure payment mechanism.
Before Telrock implemented it’s mobile payment technology, many SSE customers paid bills between 14-21 days after their statement was delivered by post. Where SSE customers are now using the mobile payment channel, 74% pay within 48 hours and 26% pay within 15 minutes of receiving the mobile notification; a significant difference in customer behavior.
‘In our fast paced world, offering customers a simple way to manage time consuming tasks has a significant impact on customers satisfaction levels and responsiveness, as we have proven with SSE. This is an exciting time in mobile payments for Telrock and it’s Partners,’ comments Russell Robinson, CEO, Telrock.